Nom de la société : Confidentiel

For a leading Automotive Subsidiary Division, providing different kind of services in vehicle maintenance and repair, (Multi Brands), part of a very diversified group based in KSA, with more than 5000 employees and an international presence, Phénicia Conseil is looking for an



We are looking for an Operation Manager who can deliver a World class level of operational and customer service excellence through effective continuous improvement, process management, establishment and maintenance of inspirational leadership. As a proven leader you will provide clear direction for your team, defining operational strategy and setting clear and measurable operational goals , supporting strategy achievement. You will play a key role in managing the Service Advisors, Workshop Controllers, Technician and Support Staff


  • Achieving the financial target (sales, GP and Profit) per branch
  • Monitoring workshops’ results, parts, productions while challenging each actor
  • Monitoring and Keeping track on the KPI’s (daily / monthly results, productivity, sales, GP%, parts sales, throughputs, WIP’s, invoices, receivables, Fix it right etc.)


  • Animate the network of branches while visiting them
  • Improving CSI
  • Being proactive in the development of B2B business


  • Developing marketing campaigns and communication
  • Sharing best practices

Organization / Process:

  • Implementing parts & service organization
  • Creating an operational guideline
  • Responsible of DMS processes
  • Creating actions plans while monitoring with each branch
  • New projects development according to the GM strategy
  • Tools and equipment’s to be updated


  • Participate on new projects and developments

Human Resources:

  • Defining and implementing training program
  • Following and improving the technical knowledge of all the operational team
  • Sales staff training (managers and sellers)
  • Contributing to the hiring process of operational team


  • At least 10/15 Years Experience in after sales and repairing/maintenance, spare parts vehicle experience
  • Experience of working within a Main Dealer environment is preferred and you will have a stable career history as a Service Manager
  • Excellent communication and customer service skills
  • Passionate about training sales team members and operating within a reciprocal environment
  • Enthusiastic personality with high-energy attitude
  • Ability to boost morale during the sales workday and improve profitability
  • Previous working experience in Middle east area will be an advantage
  • Fluent in English and Arabic Language is mandatory.

To apply please send your CV to

Please before apply, we kindly ask you to read carefully the position summary, the skills and expertise required for this Senior role .

Pour postuler, envoyez votre CV et votre lettre de motivation par e-mail à

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