OPERATION MANAGER:RIYAD-KSA

For a leading Automotive Subsidiary Division, providing different kind of services in vehicle maintenance and repair, (Multi Brands), part of a very diversified group based in KSA, with more than 5000 employees and an international presence, Phénicia Conseil is looking for an

OPERATION MANAGER:

 POSITION SUMMARY AND RESPONSABILITIES:

We are looking for an Operation Manager who can deliver a World class level of operational and customer service excellence through effective continuous improvement, process management, establishment and maintenance of inspirational leadership. As a proven leader you will provide clear direction for your team, defining operational strategy and setting clear and measurable operational goals , supporting strategy achievement. You will play a key role in managing the Service Advisors, Workshop Controllers, Technician and Support Staff

Sales:

• Achieving the financial target (sales, GP and Profit) per branch
• Monitoring workshops’ results, parts, productions while challenging each actor
• Monitoring and Keeping track on the KPI’s (daily / monthly results, productivity, sales, GP%, parts sales, throughputs, WIP’s, invoices, receivables, Fix it right etc.)

Animation:

• Animate the network of branches while visiting them
• Improving CSI
• Being proactive in the development of B2B business

Marketing:

• Developing marketing campaigns and communication
• Sharing best practices

Organization / Process:

• Implementing parts & service organization
• Creating an operational guideline
• Responsible of DMS processes
• Creating actions plans while monitoring with each branch
• New projects development according to the GM strategy
• Tools and equipment’s to be updated

Development:

• Participate on new projects and developments

Human Resources:

• Defining and implementing training program
• Following and improving the technical knowledge of all the operational team
• Sales staff training (managers and sellers)
• Contributing to the hiring process of operational team

SKILLS AND REQUIREMENTS:

• At least 10/15 Years Experience in after sales and repairing/maintenance, spare parts vehicle experience
• Experience of working within a Main Dealer environment is preferred and you will have a stable career history as a Service Manager
• Excellent communication and customer service skills
• Passionate about training sales team members and operating within a reciprocal environment
• Enthusiastic personality with high-energy attitude
• Ability to boost morale during the sales workday and improve profitability
• Previous working experience in Middle east area will be an advantage
• Fluent in English and Arabic Language is mandatory.

To apply please send your CV to paolo.bossi@recrutement-phenicia.fr

Please before apply, we kindly ask you to read carefully the position summary, the skills and expertise required for this Senior role .