Job opportunities in Kosovo – (French, English)

Phénicia Conseil for an International Group, global leader in online certification and certificate programs across various disciplines, with a presence in over 150 countries, is looking for different challenging roles:

Job opportunities in Kosovo – (French, English)

International Group, Men or Women

Local contract, Pristina, Republic of Kosovo,

About the open positions:

If you have experience in Compliance, Marketing, eLearning-Training, Translation, Finance Accounting, Account Management and Business Development you could join our Customers‘s Team in Kosovo .Your primary role will be to evaluate potential issues, propose solutions and ensure the achievement of team goals. Based on your skills and experience, you could eventually join:

 Compliance department – Duties and Responsibilities:

• Support Trainer Certification activities and provide certification metrics to management
• Manage and update certification documents and respond to certification inquiries
• Provides technical assistance and guidance to online exam candidates for scheduling their sessions.
• Verifies and validates online examination profiles according to requirements and release exam results to the candidates

Marketing department – Duties and Responsibilities:

• Handling logistics and marketing materials
• Develop and implement marketing strategies to promote products and services
• Monitor market trends and adjust marketing strategies

Training department – Duties and Responsibilities:

• Develop training materials and ensure they meet quality standards
• Organize and manage training sessions,
• Evaluate the contents of training programs and make necessary adjustments

Finance & Accounting department – Duties and Responsibilities:

• Reconciliation of partner/distributor related income
• Preparing and sending all invoices and credit memos, including validation in the accounting system
• Managing the entire process of expenses, including registration and reconciliation
• Preparing required reports such as monthly accounting, sales, and tax reports and budget.

Translation department – Duties and Responsibilities:

• Assign translation projects to professional translators based on expertise
• Oversee the translation process to ensure adherence to quality standards
• Conduct follow-ups with translators and revisers to ensure timely completion of projects
• Perform final checks on translated documents before publication

Customer Services / Sales department BD – Duties and Responsibilities:

• Resolve customer service inquiries and build relationships with customers.
• Manage incoming calls, emails, chats, and IVR systems.
• Assist customers in understanding and maximizing our digital services.
• Rotate shifts and work during public holidays.
• Complete administrative tasks related to online exams.
• Inform colleagues and management of potential customer issues.
• Develop policies, procedures, forms, and customer service strategies.
• Identify improvement areas and communicate customer call trends and sales development

Required Qualifications :

• Proficiency in French and English (speaking and writing); Arabic is desirable
• Professional experience either in Finance, Content Development and/or eLearning, Compliance (Certification and Examination in a Training Provider Institution), Marketing, Translation, or related fields. 1-2 years is préférable.
• Bachelor’s degree in any relevant field
• International experience is valued
• Good command of Microsoft Office package

Important to know :

• He/She will start with 3 months with a Service contract, working remotely
• Upon successful performance, after 3 months the person will be asked to relocate to Prishtina, Kosovo
• Job Type: Full-time, four days a week
• Language: English, French, and Arabic (is desirable).
• Once arrived , our customer will assist with accommodation for 2 weeks and pay for all the work permit procedures and expanses to move to Pristina (Flight Tickets)

Send your CV in English , specifying the department to work for to:  paolo.bossi@recrutement-phenicia.fr